FAQs

Q. Are Hyundai Genuine Parts Expensive?

Yes and no… While there are cheap non-genuine parts on the market, usually their lifespan can be much shorter than Genuine Parts, which means they may need to be replaced more often and so could work out more expensive in the long run. The cost to be considered is the potential repair costs associated with non-genuine parts damaging other components in your Hyundai – and these can be very expensive.

Q. My Item was damaged on arrival?

A. UTCGroups take the utmost care in packing your item to prevent any damage during transit however once your item leaves our warehouse it is beyond our control and from time to time items do get damaged. Replacing your item will not be a problem at all, We just ask that you let us know within 48 Hours after receiving your damaged item. Do not try and fit the damaged item, as we will not accept returns on any fitted parts that were post damaged. We understand that this can be very frustrating but please bear with us and we will do our very best to get your part out to you.

Q. The item I received is not what I ordered?

A. Our warehouses use fully automated inventory control and order fulfillment procedures. It can happen during packaging from the importers that the wrong items are placed inside the box and unfortunately this is beyond our control, however we will cover the cost of getting the item back to us and sending out your correct item. We understand that this can be very frustrating but please bear with us and we will do our very best to get your part out to you.

Q. I have ordered the incorrect item, what now?

A. For all returns that are not warranty, incorrect item sent, or damaged in post we do charge a 15% Restocking fee for Non Free Post items and 20% Restocking for Free Post Items. The buyer will be liable for any Freight charges to return the item.

Q. Do you offer international shipping?

A. Currently we offer limited international shipping to certain countries, Please contact us for a shipping quote. 

Q. Do you provide installation instructions?

A. Certain items do contain very basic installation instructions however it is advised that all parts be installed by a qualified mechanic as no warranty will be given for Parts damaged during installation or result of damage caused by incorrectly installed parts that were installed by a non qualified mechanic.

Q. Can I pickup my item from your warehouse?

A. Certainly, Simply call us on 1800 226 892 and we can process your order over the phone for collection.
Please Note that you will not be able to collect your items on any uncleared payments, Please make sure your payments have cleared prior to collection.

Q. I am unable to checkout with my Credit Card?

A. If you are having trouble with checking out with your credit card due to 3D secure requirements you can do 1 of 2 things. Firstly you can use PayPal to checkout even if you are not an existing customer. PayPal allows you to checkout using Guest checkout and your Credit Card. You don’t have to sign up with PayPal at all. Alternatively you can call us on 1800 226 892.

Q. My Item was damaged on arrival?

A. We take the utmost care in packing your item to prevent any damage during transit however once your item leaves our warehouse it is beyond our control and from time to time items do get damaged. Replacing your item will not be a problem at all, We just ask that you let us know within 48 Hours after receiving your damaged item. Do not try and fit the damaged item, as we will not accept returns on any fitted parts that were post damaged. We understand that this can be very frustrating but please bear with us and we will do our very best to get your part out to you.

Q. The item I received is not what I ordered?

A. Our warehouses use fully automated inventory control and order fulfillment procedures. It can happen during packaging from the importers that the wrong items are placed inside the box and unfortunately this is beyond our control, however we will cover the cost of getting the item back to us and sending out your correct item. We understand that this can be very frustrating but please bear with us and we will do our very best to get your part out to you.

Q. I have ordered the incorrect item, what now?

A. For all returns that are not warranty, incorrect item sent, or damaged in post we do charge a 15% Restocking fee for Non Free Post items and 20% Restocking for Free Post Items. The buyer will be liable for any Freight charges to return the item.

Q. Do you offer international shipping?

A. Currently we offer limited international shipping to certain countries, Please contact us for a shipping quote on 1800 226 892.

Q. Do you provide installation instructions?

A. Certain items do contain very basic installation instructions however it is advised that all parts be installed by a qualified mechanic as no warranty will be given for Parts damaged during installation or result of damage caused by incorrectly installed parts that were installed by a non qualified mechanic.

Q. Can I pickup my item from your warehouse?

A. Certainly, Simply call us on 1800 226 892 and we can process your order over the phone for collection.
Please Note that you will not be able to collect your items on any uncleared payments, Please make sure your payments have cleared prior to collection.

Q. I am unable to checkout with my Credit Card?

A. If you are having trouble with checking out with your credit card due to 3D secure requirements you can do 1 of 2 things. Firstly you can use PayPal to checkout even if you are not an existing customer. PayPal allows you to checkout using Guest checkout and your Credit Card. You don’t have to sign up with PayPal at all. Alternatively you can call us on 1800 226 892.