Delivery information

Here at GenuParts we offer a number of delivery services, please refer to the appropriate section for further information.

Nationwide

We have a number of premium services if you would like to upgrade.

 

WeightUp to 500gUp to 3kg Bigger 5kg 
Regular Post  $9.5 $13.50  $17.5
Express Post $11.55 $15.80 $25.15
Local Pickup * Free Free Free

* Free Local Pickup from our warehouse is by appointment only. Please call us on 1800 226 892 (Toll Free). EFTPOS facilities are available. 

For orders placed after 4pm, please add 1 working day to your delivery date.

You will have the option on checkout to upgrade your delivery to one of these services:?Next working day delivery excludes items which are not marked as in-stock.
If your item is Over-Sized or Over-Weight (Over 25kgs) you may incur an additional Price. If this is the case you will be contacted once your order is placed.
Due to the volume of economy deliveries, please allow a full 7 working days before contacting our customer service center. All delivery times are approximate and can be delayed due to circumstances out side of our control.
No deliveries will be made on Sundays or Bank/ Public Holidays.
Delivery timescales will vary for items, which are not marked as in stock.

International

If you reside outside Australia, don’t worry. We still can help you.
Please select your parts and check out normally selecting your country; We'll then weigh your parcel and email you with the additional delivery charge. We can then proceed with your order once you have confirmed the additional charges.
We endeavor to dispatch all international parcels using the most cost effective methods, we'll use a number of couriers to find you the best deal.
Alternatively you can call the export team on 1800 226 892, and they will be happy to help with your enquiry and quote to export outside of the Australia.

Public Holidays

No deliveries can be made on Public Holidays. Any deliveries scheduled to arrive on a Public Holiday will be delivered the following working day. In addition, our warehouse is closed on Public Holidays so orders placed on a Public Holiday will not be dispatched until the following working day.

Stock indication

Here at Genu Parts we use a stock indication system on our web site which informs you if we have the selected item in stock or if it is a special order item.
Stock indication status shown on our website is updated every 24hrs and actual stock at our warehouse may vary to that shown on the site (for example, where other orders are received before your order can be processed). Should you order an item where this has occurred we will send you an e-mail advising you of the changed status.

In stock

Products displayed as being ‘in stock’, means we have good stock levels at our Mail Order Warehouse and are available for immediate dispatch in our normal delivery timescales.

Available to order

Parts displayed as being 'Available to Order' are not in stock at Mail Order Warehouse, but are in stock at our National Distribution Centre and are available to order, where this is the case we give an approximate estimated time of dispatched to you underneath.
Dispatched in 24Hrs - The product is available from our Central Distribution Centre and the usual estimated time of dispatched to you within is 24hrs.
Up to 7 days - The product is normally held within our Central Distribution Centre but is temporarily out of stock. Stock is due in from the supplier and the estimated time of dispatched to you is within 7 days.
Up to 14 days - The product is normally held within our warehouse but is temporarily out of stock. Stock is due in from the supplier and the estimated time of dispatched to you is within 14 days.
Up to 28 days - The product needs to be specially ordered from our suppliers, which may also be overseas. We will endeavor to get these types of products to you within 28 days.

Out of stock

Products displayed as being 'Out of Stock' are normally held within our National Distribution Centre but are temporarily Out of Stock. Stock is due in from the supplier but we do not have an estimated date of arrival.

Products that are not available at point of order

In some cases you may find that an item you wish to purchase as part of your order is not available. At this point you have two options:
- Place the order on hold until all items are available and deliver your order all at once
- Ship available items at point of order and send the unavailable item(s) separately when it becomes available, however this method may incur separate shipping charges for each item dispatched.

More about delivery

If you order products with different status e.g. an item that is in stock and a product with a delivery date of 21 days, then we will deliver all items when we have all of the goods in stock unless otherwise instructed. Should you wish us to ship items to you as they become available we may impose additional shipping charges.
In the unlikely event of your product being lost or damaged in transit, claims must be made in writing. In the case of non-delivery, please wait 10 days in case it has been delayed.
Damaged goods must be retained in case we need to arrange for inspection.
Please ensure you are available to sign for your parcel as this will not be left without a signature. If you are not there to receive your delivery, please follow the instructions on the card that will be left to rearrange your delivery.