Terms and conditions

Throughout these Terms and Conditions “we”, “us” or “our” means Universal Trading Company Pty Ltd (ABN 241 605 203 65 Located at 480 Collins Street Melbourne), and “you” or “your” means you the customer.
Terms and conditions stated by us in conjunction with you placing an order, constitute the Contract between us and you for the supply of Goods. The Contract is not variable unless we agree to vary it in either by writing or by email.

Shipping Delivery

As per and Subject to these stated Terms and Conditions, we will supply to you the Products as indicated on your Order Confirmation at the time that your order is placed.
At the time your ordered items are dispatched, we will email you to confirm shipment of your ordered items and we will also include a tracking number for your order.
Delivery time frames in Australia can take up to 7 working days “working days” (does not include Saturday, Sunday and Public Holidays), from the date that your payment is received by us, although, depending on delivery destination requirements and location of specific products, the delivery could be as soon as the next working day. UTCGroups will make every effort to ensure that all deliveries are dispatched within 1 working day, although very often, many products will be dispatched the same working day. Estimated dispatch times are subject to change and may vary due to changes in supplier circumstances or other circumstances that may be beyond our control.
Products are addressed and delivered to the address submitted and indicated on your Order Confirmation.

Shipping Destinations

Universal Trading Company Pty Ltd ships goods Australia wide, please contact us on 1800 226 892 to enquire about a special order.
Currently UTCGroups do not sell internationally through the website. Please use the contact us form if you would like to enquire about International postage.

Transaction Policy:

All transactions on this website are processed in Australian Dollars. You must be eighteen (18) years of age or older to use our website to place orders. You can-not place orders if you are under eighteen (18) years of age. By using our website, you are accepting these Terms and Conditions and you acknowledge that you are over the age of eighteen (18). If losses are incurred by UTCGroups that are the result of a minor using this website, utcgroups.com may seek compensation from the Parents and or Guardians of the minor that instigated said loss or losses.

Pricing Policy

All of our displayed prices are in Australian dollars (AUD) and do include GST (Goods and services tax). Product prices are regularly monitored and updated and we reserve the right to change or update pricing at any time prior to your order being confirmed. Products displayed on this website do not include shipping/handling charges. If you would like to collect a product from our warehouse, there are no additional handling charges applied. If you require an order to be posted or via a courier, the additional costs associated with freight and handling will be applied in the checkout / shopping cart before payment is required. The charges applied at check associated with postage are made of the following components: Handling costs, weight and size of the product/s and also the destination requirement for delivery.
UTCGroups currently accept PayPal, Visa, MasterCard, Money Order, Cash on Pick Up and also Cheques. Products paid for with a cheque will not be posted until the cheque has cleared.
Tax invoices are sent with all purchases, the tax invoice is attached to the outside of the packaging.
Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavor to provide you with a more competitive price.

Customer Service Policy

UTCGroups is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website has the correct pricing. Standard delivery timeframes are between 3-10 business days, in the unlikely event that an ordered item is not available or we are unable to fulfill your order, we will notify you immediately to arrange a refund or advise of an updated supply time if the product is still required.

Refund Policy

For all returns that are not warranty, incorrect item sent, or damaged in post we do charge a 15% Restocking fee for Non Free Post items and 20% Restocking for Free Post Items up to 14 days from purchase. The buyer will be liable for any Freight charges to return the item. The refund is for the cost of the purchased product/s only and does not cover postage costs.

Privacy Policy

UTCGroups is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us. UTCGroups uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

If you have any further questions regarding any of the above mentioned Terms & Conditions, Please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. via phone on 1800 226 892

Copyright

All images appearing in the GenuParts Australia website are the exclusive property of Universal Trading Company Pty Ltd and are protected under the Australian Copyright Council and Copyright Act1968 and International Copyright laws.

  The images may not be reproduced, copied, transmitted or manipulated without the written permission of Universal Trading Company Pty Ltd.

Use of any image as the basis for another photographic concept or illustration (digital, artist rendering or alike) is a violation of the  Australian Copyright Council and Copyright Act1968  and International Copyright laws.

All images are copyrighted © 2012 - 2015 Universal Trading Company Pty Ltd.